The business of digital life and death

The business of digital life and death

The business of digital life and death

  1. Can you bequeath your iTunes collection in your will?
  2. Does anyone know you have or money in a PayPal account?
  3. If you’ve accumulated virtual wealth in a massive multiplayer online game is that part of your estate and can you be cashed out?
  4. Can loved ones get copies of your Facebook photos and videos?
  5. What happens to your wedding videos, holiday snaps, data, email or accounts? More importantly, what do you want to happen? Do you want them archived, deleted, passed on?

If you’ve given these issues so much as a second thought you’re in the minority although with digital participation continuing to grow rapidly and an increasingly ageing online population that will shift.

It may seem incredulous to those still anchored to the view that social media is a young person’s game that the fastest growing social media demographic is 50 plus.

In the US 70% of 65 – 74 year olds are on Facebook, where even now there are 30 million accounts belonging to people who are no longer alive.

For those concerned about properly managing their estate, raises complex issues around what constitutes an asset or special relationship and how to balance privacy and security with passing on relevant information.

For businesses that support people to deal with death – trustee companies, estate planners, superannuation funds and financial planners – digital death presents an opportunity for thought leadership, deepening client engagement and even business growth.

First let’s look at the global context.

No international standard

There’s no international standard for estate planning. The law differs across and within countries and is complicated by many factors including the jurisdiction within which a digital or social media platform operates. That aside, many countries are evolving existing laws to better deal with digital death.

For example, last month in the US the Uniform Fiduciary Access to Digital Assets Act was passed which gives the fiduciary (personal representative of a deceased person’s estate) the right to manage a digital asset like any other tangible asset.

There have not yet been specific changes to estate planning laws in Australia but that there are no simple answers. For example, including a password in a will could backfire because under probate it becomes public.

National Manager of Estate Planning for Equity Trustees Anna Hacker says that to date, social media hasn’t been a big issue in estate planning, as the older generation is not yet attuned to it. “However we expect that it will become a growing issue in the future because the legal treatment of digital after death is not clear cut,” said Hacker.

“We are increasingly raising the issue with clients when providing an estate planning service to ensure they have thought through the implications.”

Some legal questions people need to think about when drafting a will are –

  • What constitutes a document (a will can be drafted on an iPhone but what about a note in a social media account)?
  • What constitutes a special relationship (can a will be challenged by a virtual friend)?

Different platforms, different terms

Each of the social media platforms also has a different approach to dealing with death.

  • Facebook – Facebook protects the privacy of someone who dies by securing the account, although a can request that the account be removed or memorialized. Even if someone leaves you his or her password it’s a violation to log in. However, the is evolving its approach in response to real events. For example, a father who lost his 22-year old son asked Facebook to help him access videos and photos. Facebook responded using its Look Back feature to create a video of favourite moments that people can view but not share, an attempt to balance sharing and privacy.
  • TwitterTwitter will work with an immediate family member or estate representative to deactivate an account.
  • – Google has developed an inactive account manager which gives someone access to your Google account if you die.

It lets you set up a timer so that if you don’t use your Google account for a period Google notifies and give the person you’ve named access to selected parts of your account.

Digital executors

To prevent malicious people trying to close real accounts, social media platforms need to validate family members and get certified copies of death certificates. Even with clear instructions and policies about digital closure it’s a time consuming process.

If you’re the of a will, you may not even know where to start. If social media accounts aren’t dealt with properly there can be unwanted consequences.

There are many stories of accounts that have continued to operates and where earlier likes or dislikes triggered responses on other people’s pages, even after death.

The business of death

For businesses that support people to deal with death, digital death is an opportunity for –

  1. Thought leadership
  2. Client engagement
  3. New products
  4. Business growth

1. Thought leadership

Businesses can showcase their expertise and provide valuable insights that help people consider this emerging issue by –

  • Blogging – publish high quality content on the state of the law and what people can do to audit and plan for digital death on your company blog
  • Publishing an eBook – produce a book of questions and answers that you can email to existing clients or present to client leads to help them get their head around the issue
  • LinkedIn – join a LinkedIn group and discuss emerging with peers from around the world
  • Videos and podcasts – interview businesses or put up your own people to talk through the various issues

The Digital Beyond is a good example of a company that is doing so by providing many free but also paid legal resources on digital estate planning that includes –

  • A list of current laws in the US pertaining to digital assets.
  • Articles and books relevant to digital assets and digital estate planning.
  • Online services and resources to help professionals with digital estate planning.

2. Client engagement

  • You’re probably already dealing with estate issues for clients who may not be aware of the impending impact of digital life on their affairs.
  • Take the opportunity to strengthen your relationship by educating them.
  • You could provide guidance how to audit digital assets or let them know the kind of archiving lists on the market.

3. New products

  • There’s an increasing suite of new (mostly technical) tools that give people better control over digital life.
  • They vary from practical tools like Eterniam, which allows you to preserve photos, videos and documents or creative ones like Eterni.me, which allows you to create an online avatar for loved ones to engage with after you are gone.
  • There are also business solutions, for example, Estate Map is a cloud-based estate planning tool (still under development) which plugs into an estate planning law practice, giving clients a secure place to store and pass on important estate information.

4. Business growth

  • Death is emotionally difficult enough without discovering that you have no idea what digital assets a person had or what they wanted done with them. Here trust, estate and legal businesses can extend their existing advisory services to offer clients better support.

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Eleanore

Eleanore

Main curator on Digitaldeathguide. Supported by a bot. Some articles may need to be weeded, don't hesitate to tell me !

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